Returns and Exchanges

Thank you for shopping at VSTBR. Our online store offers exclusive fashion products created by independent designers, crafted with high-quality materials and reliable manufacturing. Each product undergoes careful inspection by our Quality Assurance team before packaging to ensure customer satisfaction.

Return Policy Overview:

While we strive to ensure our products meet your expectations, we understand that there may be times when you wish to return an item. Please read our return policy carefully, including the cases in which a return may not be possible.

Eligibility for Returns and Refunds:

  • Order Cancellation: You can request cancellation of the order within 24 hours after the same has been carried out.
  • Order Processing: Our team processes and prepares orders for shipping in 1-3 business days .
  • If you are not satisfied with the product you received, you can request a return within 30 days after receiving the product.
  • Non-returnable items: We do not accept returns on items that have been used, washed, damaged, altered, or have tags removed. Items that affect resale are also not eligible for return.
  • Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact our customer service team and send photos showing the issue. Do not return the item until we provide instructions.

Return Process:

  1. Receive the product → Dissatisfied with the purchase.
  2. Contact Customer Service: Email our team.
  3. Meet the return conditions: Check that the item is unused , with original packaging and that it does not affect resale.
  4. Receive the return address: Our team will provide you with the correct return address via email after reviewing your request.
  5. Prepare the package: Please include your order number and a brief reason for the return inside the package. This will help us process your order more quickly.
  6. Receive return address: Our team will provide you with the correct return address (as below) after verifying your request. Do not send the return to the original shipping address.
    Our return address: Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi City, Dongguan, Guangdong, China
  7. Send the item back: Send the product back to the address provided. Keep the shipping tracking number.
  8. Refund Confirmation: Upon receipt and inspection of your returned item, we will confirm and process your refund.

Return Shipping Costs:

  • Customer Responsibility: If the return is due to personal preference or other reasons unrelated to damage or error (consumer reasons), the customer will be responsible for the return shipping costs. The specific cost will vary depending on the shipping company chosen.
  • VSTBR's Responsibility: If the return is due to the receipt of a damaged, defective or incorrect item (reasons on our part), VSTBR will bear the return shipping costs, and the consumer will not be responsible for these costs.

Refund Processing Time:

The refund typically takes 3 business days for the customer to receive the refund. However, it may take longer for your bank to reflect the refund in your account.

Important Notice:

  • Do not return items to the original address: Items should not be returned to the original shipping address unless specified. Our team will provide the return address after confirming eligibility for return.
  • Return Shipping and Restocking Fees: We do not charge a restocking fee. However, the return shipping cost will be the customer's responsibility, unless the return is due to our error.

Contact Information: